Investigating the awareness, attitude and performance of the people of Isfahan in the field of using electronic services during the outbreak of corona (COVID-19)

The present study examined the level of knowledge, attitude, and practice of the people of Isfahan in the field of using electronic services during the corona outbreak. Methods: The research was applied in terms of purpose and descriptive-correlational nature and was conducted on 384 people over 18 years old living in Isfahan. The tool was a researcher-made questionnaire consisting of 35 questions that were distributed among eligible people by snowball sampling method. . Data were analyzed by SPSS and Smart PLS software.   Results: The knowledge, attitude, and practice of the studied individuals in the field of using electronic services during the corona outbreak are significantly different from the average and is higher than the average. This rate was 3.99 for knowledge, 4.11 for attitude and 3.75 for performance. There is a difference between women and men in the level of knowledge and attitude in the use of electronic services and it is more in men, but there is no significant difference between the performance of women and men in the use of electronic services. The level of knowledge and practice does not differ based on education. The attainment of people with Ph.D. education is stronger in the field of using electronic services. Also, there is a significant difference between the variables of knowledge, attitude and practice of Isfahan people in using electronic services based on job and there is more difference in faculty members. And are in the ages of 30 to 50 years old. Conclusion: The results show that the knowledge, attitude and practice of the citizens of Isfahan in the use of electronic services are higher than average. The launch of various electronic service delivery systems in many organizations, organizations and commercial businesses and stores has enabled the citizens of Isfahan to receive various services provided by these organizations at home and through mobile or computer systems. During the Covid-19 pandemic, there is less need to be physically present in public places...